Moncayo Sánchez , Y. P., Gavilanes Sagñay, M. A. ., Castelo Salazar, Ángel G., & Arguello Erazo , S. E. (2025). Servqual model and statistical analysis to improve the quality of service and its profitability in the Riotec Empress company, in the city of Riobamba, Ecuador. Salud, Ciencia Y Tecnología - Serie De Conferencias, 4, 1501. https://doi.org/10.56294/sctconf20251501