MONCAYO SÁNCHEZ , Yolanda Patricia; GAVILANES SAGÑAY, Marco Antonio; CASTELO SALAZAR, Ángel Gerardo; ARGUELLO ERAZO , Stalin Efrén. Servqual model and statistical analysis to improve the quality of service and its profitability in the Riotec Empress company, in the city of Riobamba, Ecuador. Salud, Ciencia y Tecnología - Serie de Conferencias, [S. l.], v. 4, p. 1501, 2025. DOI: 10.56294/sctconf20251501. Disponível em: https://conferencias.ageditor.ar/index.php/sctconf/article/view/1501. Acesso em: 16 aug. 2025.