W. . Cornelio-Ruiz, J. . Becerra-Quiquia, B. . Meneses-Claudio, and S. . Rios-Rios, “Service quality and customer satisfaction at the mype ‘Creditos Becerra’, Lima, 2022”, Salud, Ciencia y Tecnología - Serie de Conferencias, vol. 2, p. 467, Oct. 2023, doi: 10.56294/sctconf2023467.