Moncayo Sánchez YP, Gavilanes Sagñay MA, Castelo Salazar Ángel G, Arguello Erazo SE. Servqual model and statistical analysis to improve the quality of service and its profitability in the Riotec Empress company, in the city of Riobamba, Ecuador. Salud, Ciencia y Tecnología - Serie de Conferencias [Internet]. 2025 Feb. 15 [cited 2025 Aug. 16];4:1501. Available from: https://conferencias.ageditor.ar/index.php/sctconf/article/view/1501