Issues and Challenges Encountered By Air Traffic Controllers in the Philippines
DOI:
https://doi.org/10.56294/sctconf2024.1131Keywords:
Air traffic controllers, Air controller management, Coping strategies, Civil aviation authorityAbstract
The study examines workplace issues faced by air traffic controllers in Manila Air Traffic Control Facilities, involving 146 out of 232 controllers. Results show that organizational and personal variables significantly influence controllers' management of these issues. Human factors include stress due to air traffic volume and extended working hours, while work environment issues include workload imbalance, increased air traffic volume, and uncomfortable sleeping/resting quarters. Technical factors include congested air space and route structures. Controllers' coping strategies include distancing, self-controlling, social support, responsibility acceptance, escape avoidance, and problem-solving. The findings have influenced a proposed career development plan to address these challenges.
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